CUSTOMER INFO:Name on Account:* First Last Account #:* Phone #:*Services Rendered:* Fiber Internet Home VoIP Telephone Service SALES / CUSTOMER SERVICE INFO:Did you speak with a Futiva employee before signing up for service?* Yes No Do you feel the Employee was knowledgeable and helpful in helping you choose your products and services?* Yes No I did not speak with an employee. Was the Employee courteous and professional?* Yes No I did not speak with an Employee. Did the Employee provide all necessary information on additional equipment available to maximize true potential of our services?* Yes No I did not speak with an Employee. Additional Comments:FIBER INSTALLATION:Installer's Name (if you know it): Did the Installer arrive within the designated time frame previously scheduled? Yes No Was the Installer courteous and professional while at your location? Yes No Did the Installer give proper explanation/training of the services rendered before leaving your location? Yes No Did the Installer check that all services were working properly in the format in which you would be using them before he left? Yes No Additional Comments:FUTIVA.BIZ Website:Are the resources on our website helpful?* Yes No What resources would you like to see on our website?MARKETING INFO:How did you find out about Futiva (select any/all that apply)? Use CTRL+Mouse to select.*SalespersonFriendBillboardRadioTVEventYard SignWeb SeachNewspaperEmailSocial Media - Facebook/Google+/Twitter/LinkedInIf you were referred to us by a friend or colleague, can we have their name? We would love to able to thank them. Referrals are important to us and still remain as the #1 reason new customers sign up for our service. Please consider referring your neighbor to Futiva. If they mention your name at the time they sign up, we will give you a $50 bill credit when their service is installed.OVERALL SATISFACTION:How would you rate your overall experience with Futiva?* Love it! Like it! It's okay. I'm not crazy about it. How could we improve the Futiva experience in the future?*How do you feel fiber internet compares to your previous internet service?*GENERAL:May we have your permission to post your comments on our website and/or social media as a customer testimonial?* Yes No THANK YOU for taking the time to complete this survey! We sincerely appreciate your business. If we can serve or assist you further in any way, please do not hesitate to call on us at 618-736-2901. Please consider recommending us on Facebook, Google, or any other online outlet.Please rate how you feel currently about your Futiva internet service 1 - 5 (1=lowest, 5=highest)*Please enter a number from 1 to 5.
